Information Technology

Information Technology

Liberal Arts Information Technology provides a comprehensive array of technology services and solutions supporting the students, faculty and administrative staff of the College of Liberal Arts. In addition to over 1,200 managed devices, Liberal Arts Information Technology supports over 600 public computing workstations spanning 15 specialized computing labs and over 60 classrooms. Backed by a nearly 100% virtualized infrastructure, Liberal Arts Information Technology provides specialty technology solutions that help further the mission of the College of Liberal Arts.

Get Help

Help in a Classroom

For help in a classroom please press the Help Button located on the podium touch-screen control system.

Classrooms across campus are supported by Classroom Technical Support (CTS) who are based out of offices close to the locations they support. Computer labs located within the College Liberal Arts are directly supported by Liberal Arts Information Technology staff (CLA IT).

Help in an Office or Research Area

For technology assistance in a faculty office, administrative office or research area please submit a support request using TUhelp.

TUhelp is an online service for creating, updating and monitoring the status of support requests. Please specify CLA IT as the referral consultant when requesting technical support via TUhelp for liberal arts supported areas and equipment, as doing so will help expedite requests to the attention of CLA IT desktop support staff.

In addition to TUhelp, the Temple University Help Desk can be reached via email help@temple.edu, telephone 215-204-8000, live chat or walk in. The Help Desk is located on the ground floor of the TECH Center in room 106.

Learning Spaces

The College of Liberal Arts houses classrooms, meeting rooms and shared learning spaces on Main Campus ranging from small 10-seat meeting and 14-seat seminar rooms to a 626-seat lecture hall. All classrooms contain either a blackboard or dry erase board, student seating with writing surface, and either a fixed smart classroom system or facilities to support the delivery of portable technology equipment. Meeting spaces have the same features but do not always include a student writing surface.

• Learn more about classrooms and learning spaces.

Computer Labs

The College of Liberal Arts operates computer labs, computer classrooms and kiosks in various locations across Main Campus.

• Learn more about computer labs and computer classrooms.

ArcGIS Online/ESRI Training

ESRI provides Geographic Information System (GIS) software, with ArcGIS as their flagship product. Temple University’s license of ESRI products includes the ESRI Virtual Campus online training courses. The Virtual Campus has a number of course offerings ranging from the introductory Learning ArcGIS Desktop to specialized courses covering ArcPad, 3D Analyst and ArcCatalog products.

Access to ESRI online courses are available to the faculty, students and staff of the units contributing to Temple University’s ESRI site license at no charge to the individual or their department.

To obtain access to courses, please enter a TUhelp request listing CLA IT as the referral consultant. Be sure to include the course number and full title.

After submitting your request, you will be emailed codes and instructions on how to access the ESRI training site and begin the online course. Codes will only be emailed to valid temple.edu email addresses. Individual codes are required for each person taking each course. Codes can’t be shared under any circumstance. If you are an instructor seeking codes for your entire class, special arrangements can be made for you to self-generate codes for your students.

Please visit the ESRI Training and Education site and choose Self Study/Virtual Campus for available course offerings.

Technology Purchases

Liberal Arts Information Technology offers comprehensive support for technology purchases, from pre-award/pre-purchase through order placement, fulfillment, deployment and end-of-life disposal. Liberal arts faculty and staff who wish to purchase technology for their department, lab or project should submit a TUhelp request to discuss options and submit purchase requests.

Recycling

The Computer Recycling Center (CRC) manages all surplus electronic equipment and related materials in a secure and environmentally conscious way. The CRC employs the three R’s hierarchy when handling material: Reduce, Reuse, Recycle.

These items include, but are not limited to, computers, laptops, monitors, printers, scanners, TVs, projectors, keyboards, mice, phones, DVDs, CDs, disks, cords, cables, toner and ink cartridges.

The CRC accepts functioning and nonfunctioning equipment as well as items that plug in or are related to equipment that plugs in.

Liberal arts faculty and staff who wish to surplus technology from their department, lab or project should submit a TUhelp request which CLA IT will handle by arranging pickup, documentation and processing. There is no need to contact the university-level CRC directly.